At Silwalo, we aim to deliver your order safely and on time. Please read our delivery and shipping details below:

1. Order Processing

• All orders are processed within 1–2 business days after confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

• Once your order is dispatched, you will receive a confirmation message or email with tracking details.

2. Delivery Time

• Within Pakistan: Orders are usually delivered within 3–5 working days after dispatch.

• For remote areas: Delivery may take up to 7 working days depending on courier service availability.

• Please note that delivery times may vary during sale seasons or holidays due to high order volume.

3. Shipping Charges

• Free delivery on orders above a certain amount (as mentioned on the website).

• Standard shipping charges apply to orders below the free shipping limit, depending on your city or location.

• Any additional courier charges for exchanges (without defect) will be paid by the customer.

4. Order Tracking

• Once dispatched, you can track your parcel using the tracking number provided via SMS or email.

• If you face any issue tracking your order, contact our support team for assistance.

5. Delivery Attempts

• Our courier partner will make up to two delivery attempts.

• If the order is not received or confirmed after both attempts, it will be marked as undelivered and returned to us.

6. Damaged or Missing Items

• If your parcel arrives damaged or incomplete, please report it to us within 24 hours of delivery with photos of the package and product.

• We will review the case and arrange a replacement or refund as per our Return & Exchange Policy.

7. International Shipping (if applicable)

• Currently, we only deliver within Pakistan. International shipping options will be announced soon.